Don’t miss out on what the future could have in store for customer experience trends – and which minor trends that are likely to grow into something big. The webinar was hosted in 2023, but the takeaways will be relevant beyond 2023!

The customer experience landscape is likely to evolve rapidly fueled by a potent mix of leaps in technology, economic slow-down, and global geopolitical shifts. 

In this webinar, Head of CX Advisory, Nicholas, presents what we believe are the most valuable CX trends to know beyond 2023. Organizations that embrace these trends and successfully integrate them into their CX strategy will be well-positioned to build and maintain customer loyalty and engagement.

In this 45-minute webinar we will cover: 

• The major trends shaping the customer experience landscape beyond 2023.  
• The minor trends we believe likely to grow big beyond 2023.
• How to apply a framework to help you navigate through CX trends.